Delay Relax
Turn flight delays into delight. The moment a flight is delayed by one hour or more, AirLegit eases the wait with instant notifications, complimentary airport lounge access where available, and a $35 ground-transport voucher to the final destination.
Delay Relax sits on the IROPS feed your platform already runs. The moment a delay crosses the 60-minute threshold, the traveller gets the option that matches their stop — a lounge pass, a transport credit, or both — and your ops team gets one fewer support ticket.
What ships with Delay Relax.
Instant notifications
Push and email the moment the delay crosses 60 minutes, with the comfort option already attached. No app open required.
Lounge access where available
Eligible lounge partners are matched per airport, per carrier. The day-pass arrives alongside the boarding pass — no separate redemption flow.
$35 ground-transport credit
Where lounges are unavailable, a ride credit covers the wait or the trip home if the journey is abandoned. Voucher delivered inline with the notification.
Where it lands in your stack.
Airline ops disruption response
When weather or crew holds a fleet, Delay Relax fans out to every affected traveller automatically. Ops keeps the relationship without standing up a manual voucher campaign.
OTA traveller comms
The traveller booked through your platform, so the message comes from your platform. Delay Relax is one of the few delay-day touchpoints that lifts CSAT instead of dragging it down.
TMC duty-of-care
Corporate travellers get the lounge or the ride without raising a ticket. Travel managers get a record of every Delay Relax event for the policy audit.
Lounge access and ground-transport voucher availability depend on the airport, the carrier, and the length of the delay. Eligibility is checked per traveller and per delay event.
Ready to evaluate Delay Relax?
One call covers integration, pricing, and how soon your platform can ship the product. We respond within one business day.