DelayRelax
Turn flight delays into delight. The moment a flight is delayed by two hours or more, AirLegit eases the wait with instant notifications, complimentary airport lounge access where available, and a backup comfort benefit to the final destination.
DelayRelax sits on the IROPS feed your platform already runs. The moment a delay crosses the two-hour mark, the traveller gets the option that matches their stop — a lounge pass or a partner-selected perk — and your ops team gets one fewer support ticket.
What ships with DelayRelax.
Instant notifications
Push and email the moment the delay crosses the two-hour mark, with the comfort option already attached. No app open required.
Smart lounge access — 1,800+ lounges worldwide
A global network of 1,800+ lounges, checked in real time: a complimentary day-pass is issued the moment an eligible lounge is within walking distance, open, and not full. The pass arrives alongside the boarding pass — no separate redemption flow.
Flexible backup benefit
Where a lounge isn't available, the partner picks the perk — a ground-transport credit (for example $35 to cover the wait or the ride home), a meal voucher, or another benefit you choose. Delivered inline with the notification.
Where it lands in your stack.
Airline ops disruption response
When weather or crew holds a fleet, DelayRelax fans out to every affected traveller automatically. Ops keeps the relationship without standing up a manual voucher campaign.
OTA traveller comms
The traveller booked through your platform, so the message comes from your platform. DelayRelax is one of the few delay-day touchpoints that lifts CSAT instead of dragging it down.
TMC duty-of-care
Corporate travellers get the lounge or the perk without raising a ticket. Travel managers get a record of every DelayRelax event for the policy audit.
Lounge access and backup-benefit availability depend on the airport, the carrier, and the length of the delay. Eligibility is checked per traveller and per delay event.
Ready to evaluate DelayRelax?
One call covers integration, pricing, and how soon your platform can ship the product. We respond within one business day.