Customer Service
Reimagined
1. Data-driven Strategy
2. Operations Communications with NLP, Machine Learning
3. Messages, Chat & Voice
Getting There Matters
Don't let flight disruptions stand your way. We use data driven strategy and proactively
serve your customer at every stage from Booking to Arrival
| SMS | iOS / Android | Voice Bot | |||
|---|---|---|---|---|---|
| Airline Booking Confirmation with e-tickets | Yes | Yes | Yes | Yes | Yes |
| Promotions, Cross Sells, Upgrades, Seats, Hotels etc | Yes | Yes | Yes | Yes | Yes |
| Automate Flight Waivers in a severe weather | Yes | Yes | Yes | Yes | Yes |
| Online check in reminder with Boarding Pass | Yes | Yes | Yes | Yes | Yes |
| Boarding Soon | Yes | Yes | Yes | Yes | Yes |
| STD – Departure Time | Yes | Yes | Yes | Yes | Yes |
| ETD – Departure Time | Yes | Yes | Yes | Yes | Yes |
| STA – Arrival Time | Yes | Yes | Yes | Yes | Yes |
| ETA – Arrival Time Change | Yes | Yes | Yes | Yes | Yes |
| Aircraft Equipment Swap | Yes | Yes | Yes | Yes | Yes |
| Flight Departed – Flight Off | Yes | Yes | Yes | Yes | Yes |
| Flight Arrived/Flight On | Yes | Yes | Yes | Yes | Yes |
| Flight Cancelled | Yes | Yes | Yes | Yes | Yes |
| Flight Rebooking | Yes | Yes | Yes | Yes | Yes |
| Alternative Flights Operating that same route | Yes | Yes | Yes | Yes | Yes |
| Gate Change | Yes | Yes | Yes | Yes | Yes |
| Gate Info | Yes | Yes | Yes | Yes | Yes |
| Terminal Info | Yes | Yes | Yes | Yes | Yes |
| Follow up for testimonials, positive customer reviews | Yes | Yes | Yes | Yes | Yes |
Offer Best-in-Class customer support or generate ancillary sells revenue
Flight Watcher
Our smart analytics system begins monitoring flights 72 hours prior to departure and alerts the traveler.
Our robotic command center monitor flights, routes, origin, destination, nearby airports, code share flights or other airlines real time.
We alert customers with options, insights, and actionable recommendations through SMS, and emails when there is any event change. We provide telephone number with AI powered conversational Voice Bot to answer questions 24/7, automated solution to rebook or forward phone calls to your human agents as per your business rule.
We have built an intelligent, data driven platform that empowers Travel Management Companies, Travel Agencies, OTAs, to help their customers with fully automated solution, predictive customer support with Voice Bot, with possibilities of cross sell, additional revenue!
Post travel, collect positive customer reviews with the help of Voice Bot and SMS.
AirLegit's solution for Airline's IRROPS
Voice Bot
Our voice bots are custom developed trained in your domain, uses Neural Network AI to understand the caller's intent, engages with caller in contextual conversation, for general questions and answers, reservation, modification, cancelation, refunds, status update, and can handle sudden spike in 1000s of calls example IRROPS in flights operations.
Our voice bot deliver exceptional customer experiences over Telephone and follows up through SMS for review of conversations and submission, electronic authorization, and customer surveys
Deliver instant and personalized experience to callers in multiple languages and stop relying upon over-burdened call centers with human agents, chats or emails
Voice bot can help you reducing customer operations costs up to 80%.
We have recently implemented a large travel company, the Voice Bot with AI conversation, SMS, and WhatsApp in 11 major languages including Spanish, French, Portuguese, German, Hebrew and Dutch.
AI conversational voice bot
Flight cancelled
Fligh status bot
Flight refund
General questions and answers
Claim handling bot
Vochers
Insurance Claim Call
Flight Realtime Update
Flight History
Flight score based on airline and flight number to enhance your booking path and increase booking conversion.
We shall provide you score, flight connection score, missed connection data based on the last 3 months / 12 months / 3 years / seasonal data / unbiased data exclusions of COVID19 Flight Cancellations each flight number, each airline wise to compute flight score data including delays, cancellations, central tendency, frequency, outliers, standard deviations and more.
We can help you build 200,000+ web pages with unique keywords. Each page is potential to generate 10-20 clicks per month with total 2-4 million clicks of organic traffic per month.
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Flight score of high risk flight
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Flight score of medium risk flight
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Flight score of low risk flight
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History of flight operations flight to Dallas, American Airlines AA 270 flight delays, cancellations. Updated in real-time.
Partners who trust our technology
Check Flight Status and Flight History
Flight status for next few days and flight history for last few months
We analyze Airlines, Airports, Flights, Weather and Socio-political data.
0+
Air travellers daily
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Airport
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Flights Daily
0 million+
Data Points Daily
Contact Us!
“No other company provides such useful solutions through
flight status data analytics. Our customers stuck at the airport will now
have a solution like never before.”
CEO, Online Travel Agency
“Our travel agencies will now have a cross-sell item and add
customer service value, peace of mind to an air traveler”
Vice President, Consortium Travel Agency
“We evaluated other flight status alerts companies and found
AirLegit's solution is adding value to traveler especially when the customer
is stranded in the airport”
Country Manager, Major Consolidator Airlines