Streamlining corporate travel management on one branded app
A corporate travel management company · Jun 2026
Problem
A corporate travel management company runs a managed travel program for clinicians: surgeons and advanced-practice providers flying to procedures across markets. Every booking has to sit inside program policy, but travellers were stitching the trip together across generic OTAs and email threads, with no branded place to book within the rules, track a flight, or reach a coordinator.
Solution
The company partnered with AirLegit to ship a white-label concierge app on iOS and Android. Travellers book through an AI-assisted intent form built around the program's own visit-purpose taxonomy, edit travel requests in the app, track flights live, and reach a coordinator over real-time chat: the whole managed-travel journey under the company's brand.
Outcome
Corporate travel that used to live across OTAs and inboxes now runs end to end inside one branded app. Travellers self-serve booking, changes, and tracking; coordinators work every request in the same channel, without the company maintaining its own mobile codebase.
A corporate travel management company coordinates trips for clinicians whose schedules turn on procedure dates, not itineraries. The program needed a single, branded surface where a traveller could book inside policy, change plans, and stay ahead of disruption, without the coordinator becoming the booking tool.
What landed in the app
Travellers start a trip from a conversational intent form rather than a raw flight search. It captures the program's own visit purposes (Surgeon, Advanced-Practice Provider, Corporate, and Leisure) so every request arrives already classified against program policy instead of being reconciled after the fact.
Plans move. Travellers edit a submitted travel request directly in the app and the change syncs straight back to the coordinator: no new email thread, no re-keying. The in-app edit flow is a program-specific capability on the platform.
Once a trip is booked, the app tracks it live (an iOS Live Activity on the Lock Screen and an ongoing Android notification) so a clinician between cases sees gate, delay, and status changes at a glance. Each flight segment also surfaces nearby airport amenities through an integrated map, useful on tight connections.
Support in the same place as the trip
A built-in chat connects travellers to a coordinator over a real-time connection, with action shortcuts that move a conversation straight into a booking or itinerary. The company also carries its own in-app contact channel, call and email, under its brand.
Branded, on a shared foundation
The app themes itself to the company (colours, logo, name) from configuration, and opens the company's deep links straight to the right screen. The same AirLegit platform runs other brands without forking the codebase, so the company gets a fully branded product on a foundation that stays maintained and shipping.
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