Cross-Sell solution “24/7 Command Center” - proactive support to traveler stranded at the airport.
What does the Flight Watcher Plan offer?
a) Possible Rebooking with Another Airline and refund of unused ticket in Flight
b) 24/7 Dedicated Telephone Support. Highest Priority
c) Monitoring of real-time flight status, Airlines, Airports, Route, Weather, Socio Political events and provide actionable recommendations, insights to help passenger take smart decisions
What does Stranded Passenger mean?
When flight is cancelled within 72 hours of scheduled departure, a passenger is defined as Stranded Passenger.
Please log in to access Flight Watcher.
Our smart analytics system begins monitoring flights 72 hours prior to departure and alerts the traveler.
Our robotic command center monitor flights, routes, origin, destination, nearby airports, code share flights or other airlines real time.
We alert customers with options, insights, and actionable recommendations through SMS, and emails when there is any event change. We provide telephone number with AI powered conversational Voice Bot to answer questions 24/7, automated solution to rebook or forward phone calls to your human agents as per your business rule.
“We are very pleased to be using a cutting edge automated customer service solution from AirLegit allowing interactions via Phone and SMS, with AI-powered Voice Bots providing conversations in 11 languages including English, Chinese, Spanish, German, French, Swedish, Hebrew and Arabic. Airlegit helps us interact with our client more effectively and efficiently. Their service allows us to provide real-time information to the client.”
- Chief Operating Officer of an US based Travel Management Company.
" We found Airlegit's real-time monitoring solutions are very helpful to customers when a flight is delayed or canceled, offer intelligent solutions, and proactively connect to our call center. This is a win-win solution for us and our customers. It has added more revenue and high NPS"
- Chief Product Officer, An OTA in the USA.